FREQUENTLY ASKED QUESTIONS
Where do you source your vintage rugs from?
All of our rugs are sourced with love from Turkey and abroad. We only work with reputable suppliers directly from the source to ensure we can continue to offer fair and affordable pricing.
Do you offer shipping?
Yes! We offer shipping at a flat rate of $20 across Canada and the USA. However, if you are local to Toronto, ON, you can select “Local Pickup” at checkout and pick up your rug for free! We are located in South Etobicoke, and will send a pickup confirmation email once your order is ready.
What is your return policy?
All rug sales are final. Please keep in mind all of our one-of-a-kind rugs are vintage and pre-owned, and may have some minor imperfections, faded colours, and other inconsistencies. These are typically the features and characteristics that make vintage rugs so desirable,
special, and unique.
However, if you are really unhappy with your purchase, please don’t hesitate to reach out at firstname.lastname@example.org and we can do our best to correct the situation.
Why is your pricing in Canadian dollars?
Because we are based in Toronto, Ontario, Canada! This ensures we can keep costs low for fellow Canadians, and offer even better deals for our American friends due to the exchange (~30% off). That’s right - if you are shopping in the USA, the price will be even lower
for you once you checkout, as you will be charged in USD.
Will my vintage rug look exactly like the pictures?
Yes! Our goal is to provide the most accurate pictures of our rugs to showcase its true colours and variations, so you know exactly what you are buying. All of our photos are taken in low natural light, either with a Sony A7iii by 12th Side Studios or a Samsung Galaxy 8+. These rugs often look EVEN BETTER in person. However, please keep in mind rugs may look darker at night or in rooms with minimal light sources, and brighter in daytime or in rooms with full sunlight.
If you ever want to see a different angle of a rug, or even a video with more details, just shoot us a message at email@example.com and we can help you out!
How often do you get new rugs?
As often as possible! Our goal is to post new rugs on a weekly basis. If you are interested in staying on top of our rug inventory and getting sneak peeks as new rugs become available, be sure to follow us on Instagram (@wornandwoven) for the latest.
How do I clean my vintage rug?
Good question! People often shy away from vintage rugs as they are unsure about how to clean and maintain them. However, vintage rugs have already stood the test of time. Because they are handwoven and made with such quality, these rugs are built to last, won’t shed,
and require very little maintenance.
All of our rugs are cleaned before being shipped. It is recommended that you vacuum your rug once or twice a month (depending on where it is in your home) using a suction attachment in a side-to-side motion. Please avoid using a rotary vacuum as this could wear down the rug fibres faster. It is also suggested to have your rug professionally cleaned every 3-5 years.
If you spill something on your rug, we recommend spot cleaning right away with some cold water. Blot the stain and NEVER rub it in - that will only make it worse. If the stain doesn’t come out, try dabbing with a mild homemade solution of 8-parts water, one part vinegar, and a small amount of mild dish soap.